Frequently Asked Questions
Find answers to our most common questions about our services
BOOK ONLINEONLINE QUOTEBOOK HOURLYCostumer ReviewsThe Booking Process
How do I book a transfer service?
Booking is quick and easy. Simply use our online booking system, enter your travel details, choose your preferred vehicle, and confirm your reservation. The process takes just a couple of minutes.
How can I get a price quote?
Use our online fare calculator by entering your pick-up and drop-off locations. You'll instantly receive a fixed price for all available vehicle options.
How will I know if my booking is confirmed?
Once your reservation is complete, we'll send you a confirmation email with your booking details and transfer information.
How will I receive my driver's contact details?
Your driver's contact information will be emailed to you before your scheduled pick-up, so you can stay in touch if needed.
Can I cancel my booking?
Yes. You can cancel your reservation 48 hours before your scheduled pick-up and receive a refund.
Can I make changes to my booking?
Absolutely. If your travel plans change, simply contact our support team, and we'll help you update your booking details.
Do you provide child or baby seats?
Yes, we provide free baby and child seats. Simply include them when you make your reservation.
Payments and Cancellation
What payment methods are accepted?
We accept all major credit and debit cards.
Is it safe to pay online?
Yes. We process payments securely through Stripe, a PCI DSS Level 1 certified payment provider that meets the highest industry security standards.
What is the cancellation policy?
Yes. You can cancel your reservation up to 48 hours before your scheduled pick-up and receive a 90% refund; 24-48 hours, a 50% refund; and bookings within 24 hours are not refundable.
Airport Transfers
Where will I meet my driver at the airport?
Your driver will be waiting outside the arrivals hall, near the exit, holding a personalized name sign for easy identification.
What happens if my flight is delayed?
No problem. We monitor your flight in real time and automatically adjust your pick-up time for delays or early arrivals at no additional cost.
Do you offer complimentary waiting time for airport transfers?
Yes. We provide 60 minutes of free waiting time for airport pick-ups, and 30 minutes for airport drop-offs.
What should I do if I can't find my driver at the airport?
Your driver’s contact details will be shared with you before pick-up. If you're unable to locate your driver, simply contact them directly or reach out to our support team for immediate assistance.
How early should I arrive at the airport before my flight?
We recommend arriving at the airport at least 2.5 hours before your scheduled departure time.
Point-to-Point Transfers
How do I book a point-to-point transfer?
Simply use our online booking system, enter pick-up and drop-off addresses, choose your preferred vehicle, and confirm your reservation.
Do you offer complimentary waiting time for point-to-point transfers?
Yes. We provide 30 minutes of free waiting time.
What should I do if I can't find my driver at the meeting point?
Your driver’s contact details will be shared with you before pick-up. If you're unable to locate your driver, simply contact them directly or reach out to our support team for immediate assistance.
Hourly Chauffeur Service
How do I book an hourly chauffeur or private tour?
Simply visit our online booking page, select "By the Hour & Tours," enter your itinerary, and complete your reservation in just a few steps.
How many kilometers are included with the hourly chauffeur service?
Our hourly chauffeur service includes up to 20 kilometers per booked hour.
Can I go wherever I want with an hourly chauffeur?
Absolutely. Your itinerary is fully flexible, allowing you to visit the destinations you want and even make changes along the way.
What's the maximum time I can book a chauffeur?
You can reserve an hourly chauffeur service for 2 to 24 hours, depending on your travel plans.
Can I add more hours to my booking?
Yes. If you'd like to add more hours, simply contact us. Subject to availability, we'll extend your booking and send you a secure payment link for the additional time.
Lost Property
What if I forget something in the car?
If you've left a personal item behind, contact our support team as soon as possible. We'll do our best to locate your belongings and arrange their safe return.